Can I cancel my bet? If so, what is the timeline?
Once a bet is placed it is normally final and cannot be cancelled. No user can cancel their own bets, only a PointsBet representative can cancel a bet.
If you contact PointsBet Customer Service within the first 15 minutes after placing your bet it will be considered for cancellation. There is no guarantee it will be cancelled, but it will be reviewed at that time.
What if the game I bet on has started or has been completed?
Once the event has begun or been completed your bet will not be considered for cancellation under any circumstance. It is final.
Can I cancel an In-Play Bet or In-Play Parlay?
In Play Bets and Parlays are final once placed and will not be cancelled under any circumstance.