I ENTERED MY LOGIN INFO INCORRECTLY 3 TIMES AND AM NOW LOCKED OUT OF MY ACCOUNT, WHAT DO I DO?
When you enter your account info incorrectly 3 times, it is required by State regulations that your account is locked for 60 minutes. Once that 60 minutes has elapsed, you can re-enter your account.
If you need to get into your account before the 60 minutes is up, you can head to the 'Forgot Login Details' page and reset your password. Once you go through the reset password process, you can then re-enter your account with your new password immediately.
CAN A CUSTOMER SERVICE AGENT UNLOCK MY ACCOUNT IF IT HAS BEEN LOCKED FOR INCORRECT PASSWORD ATTEMPTS?
No, if your account is locked for entering incorrect login info, no agent can unlock it for you. You must wait the 60 minutes or reset your password in order to enter your account again.
IF I ENTER MY LOGIN INFO INCORRECTLY 3 TIMES, IS MY ACCOUNT SUSPENDED AND DO I NEED TO PROVIDE ANYTHING TO UNLOCK IT?
No, your account is not suspended, it is just temporarily locked. There is nothing you need to provide to PointsBet to get it unlocked. You must either wait the 60 minutes or reset your password so you can re-enter your account.