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If you have failed verification on sign up, this normally means a piece of information was entered incorrectly or our verification system could not locate you within its database. Don't worry PointsBet can still manually verify you.
To be manually verified send in a valid ID or Passport for proof of identity AND a utility bill or bank statement dated within the last 90 days as a proof of address to id@pointsbet.com.
Our accounts team will review the information and re-run it within the system. Once they track it down, they will manually verify your account and you will b able to log into PointsBet. They will notify you directly when your account is verified.
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Pictures and screenshots are more than acceptable and encouraged, as the information displays clearer than scans or copies.
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No, everyone who fails our verification will need to send in their documents, regardless of the magnitude of the error. This is a state requirement and we must get the requested documents to stay compliant.
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Yes, those are just common examples we use and recommend. If you have a lease, a cable bill or a phone bill among other things. It just needs to be an official document.
Things we will not accept are random pieces of mail or packaging. This would not be complaint. If you have any questions around the documents, please live chat us for assistance.
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If you believe or know you've entered your Social Security Number wrong, we'd appreciate you mentioning that in the email you send your documents in. This makes it easier to identify.
The accounts team will check the failure message they receive from our verification system and confirm it. They will then have to confirm the last 4 digits of your Social Security Number to re-run.
If it then passes, your account will be verified. If it does not pass, you may need to re-enter your Social Security Number on site or send in a copy of your Social Security card.
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The accounts team will review your documents. Verification can take up to 24 hours, however if it is not verified within 24 hours, feel free to reach out via email to ID@pointsbet.com for an update.
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Yes, in order to stay compliant with state regulation, your documents are securely received and redacted once we verify the necessary information.