HOW TO WITHDRAW CASH IN THE CHICAGO AREA:
Step 1: Click the Dropdown menu at the top right-hand corner of your screen > Click Withdraw > Click the Cash option
Step 2: Wait for the withdrawal to be processed and once it has been processed you will receive a code via SMS.
Step 3: Head to one of our three Chicago area retail locations and proceed to the PointsBet Sportsbook part of the casino:
Step 4: During operating hours, approach the cage with your valid ID, account number (found by clicking the drop down box at the top right-hand corner of your screen and selecting 'My Account' in the side menu) and withdrawal code SMS message. Then present them to the teller.
Note: DO NOT proceed to the cage until you have received the code via SMS. If you do not have the SMS you will not be able to pick up your funds.
Step 5: Once the teller confirms you, your account and the withdrawal amount, they will grant you the cash withdrawal.
CLUB HAWTHORNE CRESTWOOD & POINTSBET SPORTSBOOK LOCATION:
13148 Rivercrest Dr.
Crestwood, IL 60445
*effective starting 6/19/23
CLUB HAWTHORNE PROSPECT HEIGHTS& POINTSBET SPORTSBOOK LOCATION:
1250 S. River Road
Prospect Heights, IL 60070
PROSPECT HEIGHTS HOURS:
HAWTHORNE RACE COURSE LOCATION:
3501 S. Laramie
Stickney/Cicero, IL 60804
HAWTHORNE RACE COURSE HOURS:
Note: DO NOT proceed the cage until you have received the code via SMS. If you do not have the SMS you will not be able to pick up your funds.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE THE SMS CODE TO RETRIEVE MY FUNDS?
Cash withdrawals take up to 24 hours to process, though the payments team strives to have them done sooner.
Some cash withdrawals can take over the 24 hour time frame, if so please reach out to our live chat team so we can check the status.
WHAT IS THE MINIMUM & MAXIMUM AMOUNTS I CAN WITHDRAW AT THE CAGE?
The maximum amount allowed to be withdrawn at the cage is $20,000 per day. If you request an amount over $20,000 it will be declined. Once the withdrawal is picked up from the cage you can then request an additional amount.
There is a $50 withdrawal minimum.
WHAT DO I NEED IN ORDER TO WITHDRAW FUNDS AT THE CAGE?
There are 3 things you need in order to withdraw from the cage at the Catfish Bend Casino:
1) A valid Government issued ID. If you do not have a valid ID, you will not be able to pick up your funds
2) The code texted to you via SMS. If you do not have this code you will not be able to pick up your funds.
3) Your account number located on your 'My Account' page.
HOW LONG DO I HAVE TO PICK UP THE FUNDS ONCE I RECEIVE THE SMS?
The SMS is valid for 7 days once you receive it. If you do not pick up the funds within the 7 day time frame the code will expire.
You will have to message our live chat team to to have the withdrawal cancelled and then you will have to re-request the withdrawal.
WHAT DO I DO IF I ACCIDENTALLY DELETED THE SMS CODE?
If you have accidentally deleted your SMS code, please message live chat to let them know. The payments team will have to cancel the withdrawal and you will have to re-request the the withdrawal from your device so a new code can be sent.
WHAT IF I HAVE ENTERED AN INCORRECT OR OLD PHONE NUMBER ON MY ACCOUNT?
If you have an incorrect or old number on your account you can visit your 'My Account' page to edit the number or reach out to our live chat staff to have them update it for you.
If your withdrawal has already been processed and the code sent to the old or incorrect number, please contact our live chat staff. The withdrawal will have to be cancelled by our payments team. We will then have to update the number and then you will re-request the withdrawal.