WHAT CASINO GAMES DO YOU HAVE AVAILABLE?
The full list of casino games available to play can be accessed through the ‘Games’ tab of the PointsBet Casino tab or PointsBet Casino application.
CAN I PLAY CASINO GAMES FOR FREE?
Yes! To play casino games for free, ensure that you click on the ‘Play For Free’ option located in the casino game lobby.
WHAT ARE THE RULES FOR CASINO GAMES?
The rules for any casino game are located within each game itself. For more information on specific game rules, please navigate to the relevant game lobby.
For general rules, please see the landing pages below:
IS THE CASINO RIGGED IN FAVOR OF THE HOUSE?
No, the casino is not rigged.
It is impossible to rig online casino games due to the random number generators that must be audited and certified by regulated testing houses prior to deployment in a live environment. Wagering in an online casino carries an element of risk, and it is possible to both win and/or lose your wagers.
IS THERE A LIMIT TO HOW MUCH I CAN BET IN THE ONLINE CASINO?
Yes, every game has a minimum and maximum bet amount. The bet amount depends on the individual games. All information related to minimum and maximum bets can be viewed within each game.
CAN I CANCEL MY BET OR SPIN?
Once you have placed a bet or spin, you are unable to cancel it. We recommend viewing your bet history to confirm if your last bet was placed and accepted.
WHAT IS A TURNOVER / WAGERING REQUIREMENT?
A turnover or wagering requirement means that in order to convert bonus winnings to withdrawable cash, you must fulfill a certain spending limit on eligible games.
CAN I WITHDRAW A BONUS BALANCE WITHOUT FULFILLING THE SPECIFIED TURNOVER REQUIREMENT?
Withdrawing a bonus balance before hitting the turnover requirement will void the bonus.
If you attempt to withdraw any bonus balance this is active, you must choose whether to continue with your withdrawal and forfeit your bonus balance, or cancel the withdrawal and retain the bonus balance.
WHAT IS RTP?
RTP or “Return to Play” describes the percentage of money wagered on a game that will be paid back to players over time.
All games in PointsBet’s online casino provide clear information about the RTP for each game.
For example: If a game features an RTP of 95%, this means that – theoretically – for every $1 wagered by all collective players, $0.95 will be returned on the aggregate to all players over time.
This does not mean that each player will have the same return in each gaming session.
WHAT HAPPENS IF A CASINO GAME MALFUNCTIONS, OR A GAME ROUND GETS STUCK?
Sometimes the casino can experience technical difficulties.
If a game malfunctions, gets stuck, or your winnings are not credited to your account immediately – or other errors occur – it may be a simple delay in crediting your account. All completed game rounds are automatically saved to our system, so we will be able to check on any possible errors.
Please contact our support team at firstname.lastname@example.org or via live chat with the time, date, and round/name of the game where you experienced the issue, and we will be happy to help.
HOW DO I SEE THE RECORDS OF MY GAMEPLAY?
Your gameplay records are located in your game history ledger.
To locate the ledger:
Step 1: Click on the right hand side menu
Step 2: Click on the ‘Account History’ tab
WHAT IS A W2-G FORM AND WHY DID I RECEIVE IT?
At the end of each calendar year (before January 31 of the new year) you may receive one or multiple W2-G forms based on your gameplay and/or winnings in the online casino. A W2-G form must be issued to you upon certain events, like large wins.