HOW DO I ACCESS FREE SPINS?
Free Spins will be uploaded to your account, and you will not be able to see them under the “free spins” tab. To access your free spins, you must go to the games those free spins are eligible on.
The game will automatically load your free spins and prompt you to use them.
HOW DO I CLAIM MY WINNINGS FROM FREE SPINS?
Winnings from free spins are automatically credited to your account balance, unless otherwise specified in the promotion terms and conditions. All free spins must be completed in order for winnings to be available. If you pause playing your free spins before utilizing them all, all potential winnings will remain within the game until all free spins have been utilized.
WHEN DO FREE SPINS EXPIRE?
Free spins typically expire after 30 days, however this is subject to change based on the promotion.
WHAT IF I DO NOT USE ALL OF MY FREE SPINS BY THE TIME THEY OR THE PROMOTION EXPIRE?
All winnings from free spins will be removed and not credited to your account. Expired free spins will not be re-credited.
WHAT ARE THE TERMS AND CONDITIONS ON FREE SPINS?
Free Spins will not be activated until the requirements outlined on the relevant promotion’s terms and conditions pages are met. Offers may vary and some free spins may require a deposit in order to be claimed. In some situations, free spins may be credited to you without a deposit.
ARE THERE ANY TURNOVER REQUIREMENTS ON MY FREE SPINS?
Occasionally, free spins will be subject to turnover or wagering requirement winnings in order to convert them to withdrawable cash. If there are additional wagering requirements on free spins and you continue to wager on the game, funds from your cash wallet will be used to satisfy any wagering requirements to unlock the bonus funds.
WHO CAN I CONTACT TO SEE WHERE MY FREE SPINS ARE ELIGIBLE?
You can reach out to service@pointsbet.com or enter a live chat to see which games are eligible.
I DON'T THINK I WAS CREDITED WITH ALL OF MY WINNINGS, WHAT SHOULD I DO?
Please email a customer service agent at service@pointsbet.com or start a live chat and provide your username, the name of the game you were playing, and the time you were playing it and we will happily look into this incident.