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Free Spins will be uploaded to your account, but you will not be able to see them under the “free spins” tab. The PointsBet Casino team will communicate what games your free spins are eligible on. To access your free spins, you must go to the games those free spins are eligible on.
The game will automatically load your free spins and prompt you to use them.
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Winnings from free spins are automatically credited to your account balance, unless otherwise specified in the promotion terms and conditions. All free spins must be completed in order for winnings to be available. If you pause playing your free spins before utilizing them all, all potential winnings will remain within the game until all free spins have been utilized.
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Free spins typically expire after 30 days, however this is subject to change based on the promotion.
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All winnings from free spins will be removed and not credited to your account. Expired free spins will not be re-credited.
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Free Spins will not be activated until the requirements outlined on the relevant promotion’s terms and conditions pages are met. Offers may vary and some free spins may require a deposit in order to be claimed. In some situations, free spins may be credited to you without a deposit.
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Occasionally, free spins will be subject to turnover or wagering requirement winnings in order to convert them to withdrawable cash. If there are additional wagering requirements on free spins and you continue to wager on the game, funds from your cash wallet will be used to satisfy any wagering requirements to unlock the bonus funds.
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You can reach out to service@pointsbet.com or enter a live chat to see which games are eligible.
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Please email a customer service agent at service@pointsbet.com or start a live chat and provide your username, the name of the game you were playing, and the time you were playing it and we will happily look into this incident.