I FORGOT TO INPUT CODE 'PLATINUM' WHEN PLACING MY DEPOSIT. CAN I STILL GET IT CREDITED TO MY ACCOUNT?
Yes, we can still credit this for you.
Reach out to platinum@PointsBet.com or start a Live Chat and an agent will help. Make sure to reach out to us right after your deposit. We are not able to credit these bonuses from deposits that were over 7 days ago.
I REFERRED A FRIEND AND WE DID NOT RECEIVE OUR BONUSES. ARE WE STILL ELIGIBLE FOR THE PLATINUM $200 REFERRAL?
To complete the process, you need to send your friend the referral link , they need to sign up through that link, and then place a $50 deposit and a $20 wager.
Once that is done, you should be credited the $200 automatically. If it does not apply automatically after completing all these steps, you can reach out to us at firstname.lastname@example.org.
I HAVE NOT RECEIVED MY PLATINUM POWER BONUS YET. WHEN WILL THAT BE CREDITED TO MY ACCOUNT?
These Bonuses are paid out on Sunday before 1pm EST.
I PLACED A $100 SAME GAME PARLAY AND DID NOT RECEIVE THE PLATINUM BONUS. AM I ELIGIBLE FOR THIS PROMOTION?
Yes, all platinum members are eligible for this promotion. This promo runs from Monday-Friday and only applies to the first same game parlay of the week that you place.
If your first same game parlay of the week is a winner, you are no longer eligible for this promo that week.
If the first same game parlay of the week loses and is not credited automatically, reach out to the platinum accounts team.
AM I ELIGIBLE FOR ANY DEPOSIT BONUSES AS A PLATINUM MEMBER?
Reach out directly to our Account Managers and we will let you know what is available. You can reach us directly at Platinum@pointsbet.com or (551)292-7474.
I AM LOOKING TO DEPOSIT CASH. WHERE ARE YOUR RETAIL LOCATIONS AND WHAT ARE THEIR HOURS?
Go to THIS link to see different locations in each state and their hours of operation.