Our Customer Service Team is available to offer you assistance 24 hours a day, 7 days a week, 365 days a year! If you have any questions and need to reach our Customer Service Team, you can reach us by using our live chat function, or by emailing PointsBet at service@pointsbet.com
Please note that in PA, live chat is only available for clients from 10am-10pm EST daily.
Live Chat
To reach our Customer Service Team by Live Chat, please follow these steps:
1) Click the menu button in the lower left corner, as seen below
2) Once you click menu, a drop down menu will populate, scroll down until you see "Live Chat" as pictured here.
3) Click "Live Chat" and you will enter a live chat session with one of our live agents. A virtual assistant will ask you to briefly describe your issue. Once you type back you will enter our queue and will be chatting with a live agent within seconds.
You can also reach to Customer Service by emailing service@pointsbet.com - Our team will respond to your inquiry within 24 hours. You can also request a call back via this email.
Phone Call
We can be reached by calling (312)-800-8716.
Our Customer Service Team is available by call from 8am-8pm MST 7 days a week.