Our Customer Support is available by visiting Live Chat or emailing service@pointsbet.com. PointsBet will engage in good faith to settle any dispute, claim, or disagreement. If any dispute cannot be resolved, customers may file a complaint with the relevant gaming regulatory body.
COLORADO
Colorado Division of Gaming
https://sbg.colorado.gov/filing-a-sports-betting-patron-complaint
ILLINOIS
Illinois Gaming Board
https://www.igb.illinois.gov/ContactUs.aspx
INDIANA
Indiana Gaming Commission
https://www.in.gov/igc/contact-us/
IOWA
Iowa Racing and Gaming Commission
https://irgc.iowa.gov/contact-us
KANSAS
Kansas Racing and Gaming Commission
https://www.kansas.gov/ksga/contact.htm
LOUISIANA
Louisiana Gaming Control Board
http://lgcb.dps.louisiana.gov/
OHIO
Ohio Casino Control Commission
casinocontrol.ohio.gov/Legal/PatronInquiryComplaint.aspx
MARYLAND
Maryland Gaming and Lottery
https://www.mdgaming.com/marylands-casinos/compliance/casino-complaint-form/
MICHIGAN
Michigan Gaming Control Board
https://www.michigan.gov/mgcb/internet-gaming-and-fantasy-contests/resources/patron-disputes
NEW JERSEY
New Jersey Division Gaming Enforcement
IgamingDisputeForm.pdf (nj.gov)
NEW YORK
New York State Gaming Commission
https://gaming.ny.gov/contact.php
OHIO
Ohio Casino Control Commission
casinocontrol.ohio.gov/Legal/PatronInquiryComplaint.aspx
PENNSYLVANIA
Pennsylvania Gaming Control Board
https://gamingcontrolboard.pa.gov/?p=110
VIRGINIA
Virginia Lottery
https://www.valottery.com/aboutus/casinosandsportsbetting/sportsbetting/fileacomplaint
WEST VIRGINIA
West Virginia Lottery
https://wvlottery.com/customer-service/contact-us/